Workflow improvement for e-commerce teams
Copying data between tabs, chasing the same updates and doing tasks from memory costs hours every week. We find where the time goes and design a simpler way of working.
- Process mapping
- SOPs
- Automation
What’s included
Three ways to work on workflow improvement. Each can be booked on its own or combined with other services.
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Two to three weeks
Process mapping and audit
A clear picture of how work actually happens today, from new order to delivered parcel.
- Short interviews with the people doing the work
- Visual maps of key processes and hand-offs
- Bottlenecks, duplicate data entry and risks highlighted
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Written and tested
Standard operating procedures
Step-by-step instructions your team can follow without having to ask.
- Procedures for recurring tasks, written with your team
- Checklists and templates for daily and weekly routines
- A simple shared knowledge base to keep them in
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No-code where possible
Tools and automation set-up
Connect the tools you already use and remove repetitive manual work.
- Links between store, inventory, helpdesk and spreadsheets
- Automated notifications, tags and status updates
- Training so your team can maintain the set-up
How it runs
A clear sequence, so you always know what happens next and what we need from you.
Map
We observe and document the current process with the people involved.
Simplify
We remove, merge or automate steps and agree the new flow with you.
Document
New procedures are written, tested and stored where the team can find them.
Embed
We check in after a few weeks and adjust whatever is not working.
What changes for you
- Fewer manual steps and less copy-and-paste
- Tasks done the same way, whoever is on shift
- Easier onboarding with procedures in writing
- Clear ownership for every step of the order
Common questions
Do we need to buy new software?
Usually not. We start with the tools you already pay for and only suggest new ones when the gain is clear.
Who writes the procedures?
We draft them with your team, then test them with the people who will use them.
Is this only for large teams?
No. Small teams often gain the most, because each person covers several roles.
Ready to talk about your store?
Send a few lines about your business and what you would like to improve. We will reply by email and suggest a sensible next step.